Customer Service Policy

We're Here to Help

Your satisfaction is our priority. Our customer service team is dedicated to friendly, fast, and helpful support for every question, from shade matching to order tracking.

How to Reach Us

For all inquiries, please visit our Contact page. You will find a form and the ways to call or write to us. We aim to make getting help effortless.

Response Time

We aim to respond to all messages within 24 to 48 hours during business days. Urgent matters are prioritized when you note them in your message.

What We Can Help With

Our team can assist with:

• Order status, tracking, and modifications
• Shade and product recommendations
• Returns, refunds, and exchanges
• Shipping, customs, and delivery questions
• Account and payment support
• Tips on how to use our products for your best glow

Order Modifications

Need to change or cancel an order? Contact us as soon as possible. If your order has not yet shipped, we will do our best to accommodate the change.

Product Support

Not sure how to use a duo, palette, or gloss? Tell us about your skin, your style, and your goals, and we will guide you step by step — just like a makeup artist would.

Complaints

We take every complaint seriously. If something fell short, let us know through our Contact page. We will investigate and work toward a resolution you feel good about.

Our Promise to You

• Honest, transparent communication
• Fair and reasonable solutions
• Respect for your time and your concerns
• Continuous improvement driven by your feedback

Business Hours

Our team is available during standard business hours. Messages received outside those hours are answered on the next business day.